Terms and Conditions

Terms and Conditions

By accessing this website and/or placing an order via email or phone, you agreed to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions, if you do not accept these terms and conditions, please do not use this website.

Please read these terms and conditions carefully before making a purchase and please feel free to get in touch with me if there is anything that you are unsure about.

None of these Terms and Conditions affect your statutory rights.

Product Specification

Most of the items that I sell are vintage and will be clearly described as vintage.

Whilst I spend a lot of time sympathetically restoring each item, some natural wear and tear should still be expected – I believe this adds to the general appeal of each item as it makes it truly unique.

I endeavour to provide very clear and detailed photographs of each product, however, if you would like further clarification on the condition of an item please contact me before making a purchase. I am very happy to answer any questions/queries and would much rather customers make an informed decision before committing to buy.

Due to limitations and colour variations between monitors there may be slight colour variations to those displayed.

I also sell a number of new, ‘upcycled’ and made-to-order items – and these will be described as such.

2. Dimensions

For all items I provide approximate dimensions – if space is tight, or you need exact measurements, please contact me and I will try and provide more detailed information.

I cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, I strongly recommend that you measure all access areas prior to making a purchase.

Please note: Items cannot be returned because they are the wrong size or do not fit – please see my Returns Policy further down the page for more information.

3. Prices

All prices shown on the website are in pounds sterling (£), include VAT, but do not include delivery (unless otherwise stated).

4. Payments

Pavement Vintage can only take payment in any of the following ways:

  • Cash on collection
  • Bank transfer/BACS – please contact me for further details
  • Credit or Debit card via PayPal payment platform (does not require a  PayPal account);  pavementvintage@gmail.com

The website does not accept payments at present. I can take payments via PayPal, however, if you don’t have a PayPal account, don’t worry, you can still use all major credit cards through the PayPal payment platform – this works just like other online payment systems. I use PayPal because it is one of the most secure payment platforms in the world.

5. Delivery

Smaller/post-able items – Royal Mail/Parcelforce

For smaller items that can be packaged and postage without too much risk of damage, I use Royal Mail or Parcelforce. There are various prices for packages, based on both weight and size. Please enquire either by email or give me a ring. I aim to post all items within 2 working days of payment clearing – all items are insured and require a signature on delivery. If an item arrives damaged, please let me know within 48 hours.

Large/furniture items – specialist courier delivery.

I use a network of trusted couriers to deliver our products throughout the mainland UK. I also work with a dedicated courier who can deliver to Cardiff (FREE), South Wales area, Bristol, Bath, and the surrounding area most weeks. A flat rate of £40 is applied for all deliveries – however if you are located in other parts of the U.K. Mainland, then there may be a extra surcharge – this is to take into account the extra mileage/time required to deliver to these areas.
Please contact me prior to ordering if you would like a quotation.

Once you have purchased an item I will pass your address and contact telephone number onto the courier and they will contact you directly with a delivery date and time slot (the courier will not share or disclose this
information to any third party). I will also send you all the courier info and contact details so that you have them to hand.

Please note:

It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Items cannot be returned because they do not fit.

International delivery

I do NOT currently provide international delivery. If you require International Delivery I will certainly work with your and your chosen Courier with the Shipping and I will package up the item as much as is practicably possible to ensure safe passage.

6. Wood products – Care & Advice

All wood products need to be treated with care – wood is a natural, living and breathing material. You should avoid placing wood furniture in direct sunlight as this will help maintain colour and avoid fading of the wood/dyes. Please also avoid placing furniture near heat sources such as wood burners, fires, radiators, or directly on underfloor heating, as this can have an adverse affect on the wood.

Please Note:

Reclaimed wood/boards are a natural wood product and due to the nature of this some movement is to be expected as they adapt to a new environment i.e. heating/air conditioning and atmospheric changes. As a result we cannot be held responsible for timber movement.

7. Returns and Refunds

7.1 New items

I want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW items. Please inform us within 24 hours of delivery that you wish to return an item – this must then be returned to us within 7 working days. Once returned to us we will refund the item, less any delivery charges (unless the goods are faulty or incorrect) within 7 working days. We cannot be held responsible for any returned items that are lost in transit, so please ensure that you obtain a proof of postage, and use a delivery service that provides an online tracking service and signature upon delivery.

7.2 Vintage, ‘up-cycled’ or made-to-order items

For vintage, ‘upcycled’ or made-to-order items we can ONLY offer a refund if your item is not as described or (in the unlikely event) damaged upon delivery. To process a refund we must be notified within 24 hours of delivery, we will then liaise with you directly to arrange the return and refund of the item.

Please note:

– It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but items cannot be returned because they do not fit.

8. General terms relating to website use

Order Cancellations

We reserve the right to cancel the contract between us if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; one or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

We will not be obliged to offer any additional compensation for disappointment suffered.

Privacy

Pavement Vintage are committed to ensuring that your privacy is protected. All the personal information obtained through my website is kept secure in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. The personal information that you give me is held with care and security.

I may occasionally send you email updates about new stock and special offers, but you can unsubscribe from these at any time by sending an e-mail to: pavementvintage@gmail.com

Accuracy

I take pride in ensuring that the website is up-to-date and accurate, but I am only human, and it is possible that some errors may occur from time-to-time. I will make every effort to rectify any errors as soon as possible, but cannot be held responsible.

Copyright and Intellectual Property Rights

The copyright and intellectual property rights of all materials contained within this website (including photography) are owned by Pavement Vintage and the use of extracts or photography from this website for any purpose is prohibited.

Registered Address:

Pavement Vintage 19 Kings Road, Pontcanna, Cardiff CF11 9BZ